Healthcare VA Guide · 1 min read

Use Approved Scripts as Guides

Scripts can help with common questions, but they should not be used to answer situations outside the approved scope. Unusual concerns need escalation.

Empress's avatarEmpress··1 min read

Scripts can help with common questions, but they should not be used to answer situations outside the approved scope. Unusual concerns need escalation.

Key Points

  • This guide is part of the Healthcare Virtual Assistant Academy library for Social Feed.
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